Bot Analytics

In Concur Labs we experiment with conversational interface prototypes like the Concur bot for Slack and Alexa. We’re building new bot interfaces to simplify travel booking, expensing, spend management, and more. Bots can be a shortcut for users, responding to inquiries and saving time by providing relevant, real-time responses.

To help understand feedback and identify areas for improvement for our bots, we created an API and analytics tool with real-time data and visualizations. The tool helps inform product development and provide critical statistics. What started as a prototype is now part of the Concur Bots service and will feed future product plans.